April Frank, President of Innovative Edge, Inc., will presents an overview and help participants: Understand what Emotional Intelligence and Social Intelligence is and is not. Discuss 5 core EI competencies and their importance for leadership effectiveness. Understand the role of EI competence in resilience and navigating, leading and managing change. Review findings from neuroscience on emotions and their impact on perception, brain function, focus and behavior, and the implications for sustaining interpersonal and leadership effectiveness. Examine a recent leadership or work-related situation and explore the degree to which your use of EI was present, and potential improvement opportunities. Gain clarity about what would have enabled a more effective outcome.